Terms and Conditions


General Terms

  • All items is ready-stock unless otherwise stated. As the turn-over rate is high, please kindly check with us the availability of item before making any payment.

  • Ready stock will be mailed within 3 working days after full payment is received. No delivery on Saturday, Sunday and Monday.

  • Preorder is subjected to availability hence deposit will be refunded if item is out of stock. All preorder takes 3-4 weeks to arrive upon receipt of deposit and is subjected to delay due to any unforeseen circumstances. 

  • Prices stated are fixed and non-negotiable.

  • Prices are inclusive of registered postage with tracking number for delivery within Singapore unless otherwise stated. Item at value below $100 will be mailed via normal mail. We are not liable for any loss or damage during delivery once we have dispatched the item. Insurance is available at additional costs.

  • We do not accept Cash-on-Delivery (COD). Self-collection can be arranged but at our convenience only with 50% non-refundable deposit paid to confirm order.

  • No cancellation of order is allowed once payment has been cleared. Deposit for pre-order items will be forfeited for any cancellation of order.

  • 50% deposit is required for confirmed reservation of item or preorder. Deposit for such reservation or preorder is strictly non-refundable and non-transferable.

  • Bank transfer is the only mode of payment accepted at the moment. We do not accept PayPal.

  • We ship to selected countries only.

  • There may be color discrepancy due to different monitor settings and lightings. Color discrepancy is not considered as defects unless item in wrong color has been delivered.

  • Measurements stated are of approximation only.

  • Polka B is not affiliated with any of the brands in any way and all the brand names mentioned / used is for identification purpose only.



Return Policy

  • All sales is final. We do not accept return due to authenticity-related concerns as all item sold is 100% authentic. Please raise any queries/concerns and we will be happy to assist as much as possible before any decision is made.

  • All items will be carefully inspected to make sure that there is no major visible defect found on the item before delivery hence return of item(s) due to self-perceived defects will not be entertained. Please understand that all discounted/sale item bound to have minor flaws that are not obvious (when viewed from 1.5m apart) or do not affect the functionality of the item. Such flaws are not considered as defects and hence not eligible for exchange or refund.

  • It is common to observe creases on leather items due to the natural characteristics of leather. They are not considered as defects hence such items are not qualified for return or exchange.

  • All customers is advised to inspect the bag upon receipt to ensure that item is received in good condition. Do inform us within 24 hours should there be any major defects. We will not entertain any request of exchange after item has been delivered for more than 7 days.

  • All item returned must be in brand new and unused conditions with tags (if any) and original packaging intact. Any documents/accessories that come with the item must be returned altogether. Failing which, we have the right to reject the request of return/refund. Used items or items with missing original packaging are strictly non-refundable and non-exchangeable.

  • Amount refunded will be the amount paid MINUS shipping fee for delivery. Shipping fee for return is payable by customer.



Authenticity Issues


  • All item listed is 100% authentic and in brand new condition.

  • It's common to see differences in colours, parts and accessories for the same model sold in different regions. Differences in finishings or specifications between different batches of certain models may occasionally occur as well. These do not imply in any way that we are dealing with imitation/fake/replicas. All items are brand new, unused and authentic. Customers who are particular about these issues are encouraged to clarify with us for ease of mind or simply purchase from local boutiques to ensure pleasant shopping experience. 

  • All items comes with dust bag only unless otherwise stated. In certain case the internal tag/label may have been removed. Please kindly enquire beforehand if they are of your concern.

  • Receipt may not be available but that do not dictate items are not authentic. Sometimes photocopied receipt will be provided instead of the original copy. Exclusion of authenticity card / dust bags / gift box / care card / receipt by no means represents that items are fake/replica/imitation. POLKA B SELLS ONLY AUTHENTIC ITEMS.





Christmas / Clearance Sale Terms & Conditions

  • All sales is final.
  • Strictly no exchange or return.
  • All items is sold as it is.
  • Price is inclusive of registered mail for items above $100
  • Discount is applicable to ready stocks only.
  • General Terms apply.



Polka B reserves the rights to amend these T&C without prior notice.



 

Contact Us

WhatsApp: +65 81258208 (Please do not SMS)
Email: emailpolka[@]gmail[dot]com
Facebook: Polka B
Instagram: polka_b_
Carousell: Polka B

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